Dispatch & Delivery of Customer Orders
Power Tools Pro use several methods for delivery of orders getting tools safely to our customer at the earliest opportunity. Royal Mail is used for small lightweight and low value products and road transport logistics for all other tools, we also offer our customers the option to upgrade to a next day service by road, this service is at extra cost and can only be actioned through our Technical Help Line for tools in stock at the time an order is placed.
Royal Mail service is normally used for order values under £25.00, this service takes 2 to 3 days using Royal Mail first class however Power Tools Pro cannot 100% guarantee delivery within the stated time due to circumstances out with our control. All other warehouse stock orders are dispatched within 48hr, normally sooner, using road transport completing the delivery within 5 working days from date of order (UK mainland only); offshore service is available including R.O.I. at extra cost. Road transport deliveries must be signed for on delivery no shipments are left without a signature, should the delivery not be possible at the customers designated delivery address, a card with local post office details will be left by Parcelforce informing the customer that by visiting the local post office the customer can uplift their order from the post office by presenting the delivery card with the relevant consignment shipping number; proof of personal identification will be required for a post office uplift. Following an unsuccessful delivery the goods will be held at the local post office for up to 14 days awaiting collection by the customer, no further deliveries will be attempted by the delivery company on behalf of the supplier; failure to uplift by the customer will result on the goods being returned to the supplier.
The delivery charge shown on the customer invoice is only a contribution to the cost of shipping & packing, as stated road transport delivery requires a signature for receipt of the goods, the customer has the choice to provide Power Tools Pro with a billing/delivery address or an alternative third party business address, no third party private addresses, where a stated contact should be in a position to sign for the delivery of the order. The customer should make all necessary arrangements to take delivery of any trade shipment from the supplier, as this website is classed as a professional tool trade site, company trading conditions apply to all orders therefore no carriage charges will be refunded should the goods remain undelivered, following all steps being taken by the supplier to deliver successfully to the customers instructions. The risk for the goods supplied to the customer from the supplier passes to the customer in that the customer is responsible for loss, damage or deterioration of the goods from the time the customer signs off for delivery being received in good transit condition.
Returning Goods: Damaged on Receipt, Faulty/Non Start or Incorrectly Delivered
Should any machine/equipment purchased from Power Tools Pro arrive damaged or fail to start, the customer must contact the supplier within seven working days on 01355 244661, before returning items. Please state your order number, the name you ordered the goods under, and reason for contacting the supplier, please follow the instructions given by one of the Technical Team, we will quickly and effectively replace (subject to availability) or refund the purchase. Goods returned to the supplier will be fully inspected to confirm the reported fault/damage originally reported, should the returned machine be found not to be faulty as originally reported, the customer may incur the cost of the return carriage charge. All goods must be returned in their original packaging where possible with care and attention being paid to adequately protecting the goods for return transit to us, failure to protect the goods for return will affect what we can do to correct the original problem, the supplier reserves the right to deduct a charge for transit damage due to a lack of care in packaging by the customer, full photographic evidence will be taken and used to justify all charges in such cases
Returning Goods Incorrectly Ordered by the Customer
On receipt of an order should you or your company find that the wrong item has been ordered, please contact our Technical Help Line on 01355 244661 within seven working days and clearly explain your mistake, please follow the clear instructions given to you by one of our team. Please make sure that when returning goods for exchange a traceable method of transit is used as Power Tools Pro cannot be held responsible or accept liability until the goods are received and signed for by one of Power Tools Pro staff. Replacement machines will incur a further carriage charge to dispatch plus any additional adjustment in cost should the replacement differ in price from the original order, we regret that the supplier cannot refund any costs which the customer has incurred in returning the initial item to the suppliers warehouse. Where a refund is requested without replacement Power Tools Pro as a professional trade trading website company reserve the right to charge a restocking fee, which may be up to a maximum of 20% for any machine returned, no refunds will be given should the goods be returned and on inspection found to be in an inferior condition and not resalable. Credit payments back through to customer credit card accounts will be processed and completed within 14 working days of the goods being returned and signed for by one of the members of staff of Power Tools Pro